Oil boilers and service plans in Worcester
We service, repair and replace oil-fired boilers and furnaces in Worcester and the towns around it. When a heat pump makes sense for your house, we say so. When it doesn't, we say that too.
What we look after
Most of our work is oil-fired hot-water boilers and warm-air furnaces in houses that are older than the equipment in them.
A yearly cleaning, a combustion test and a written report on a boiler or furnace.
How a visit goesPrimary controls, nozzles, circulators, zone valves, leaks. We diagnose first and quote before we repair.
No heat?Sized from a heat-loss calculation, with the chimney liner and controls on their own lines in the quote.
ReplacementInspection, gauge and vent-alarm checks, and replacement of an aging tank, indoors or out.
Oil tanksCarbon monoxide first, then the checks you can do yourself, then a technician. Plan customers go first.
Start hereDucted and ductless systems that replace the boiler or work beside it, when the numbers say it makes sense.
When to switchOil service plans
Three plans, each built on the yearly cleaning. A plan is a service schedule, not insurance.
For a boiler that runs well and needs its yearly cleaning on the calendar.
Renews each October. Cancel by phone or email before then.
The cleaning, plus a place at the front of the line when the cold arrives.
Renews each October. Cancel by phone or email before then.
Everything in Priority, and the tank looked at every fall.
Renews each October. Cancel by phone or email before then.
A plan covers one boiler or furnace and is billed once a year. "First in line" means plan calls are scheduled ahead of non-plan calls in the heating season. The diagnostic fee is waived when you approve the repair we quote; if you decline it, the fee stands. The labor discount applies to repairs we quote and you approve; it does not apply to parts, oil, or a new system, which are billed separately and are not covered by the plan. The plan renews each October. To cancel, tell us by phone or email before the renewal date and nothing is charged. If you cancel after the cleaning has been done, that plan year is not refunded.
Keep oil, add to it, or switch
No one option is right for every house. This is how they differ before we've seen yours. Rebate rules change each year; Mass Save's own page has the current ones.
| What changes | Keep the oil boiler | Add a heat pump, keep the boiler | Heat pump as the main heat |
|---|---|---|---|
| Work in the house | Keep the oil boilerYearly cleaning; a new boiler when this one fails | Add a heat pump, keep the boilerA heat pump goes in. The boiler stays and takes the coldest hours | Heat pump as the main heatA heat pump goes in. The boiler is removed or disconnected and the tank is dealt with |
| The coldest nights | Keep the oil boilerThe boiler carries the house | Add a heat pump, keep the boilerControls decide: the pump runs first and the boiler steps in below a set outdoor temperature | Heat pump as the main heatThe heat pump carries the house, sized to your house's heat loss |
| Summer | Keep the oil boilerNo cooling, unless you have window units | Add a heat pump, keep the boilerThe heat pump cools | Heat pump as the main heatThe heat pump cools |
| What it costs to run | Keep the oil boilerYour oil dealer's price per gallon | Add a heat pump, keep the boilerLess oil, more electricity | Heat pump as the main heatElectricity only; your rate and your house decide |
| Mass Save rebate | Keep the oil boilerNone for keeping oil | Add a heat pump, keep the boilerA partial-home rebate, if you qualify | Heat pump as the main heatA whole-home rebate, if you qualify; the old heating comes out or is disconnected |
Who we answer to
We don't sell fuel. Nobody here earns more when you burn more oil, or when you burn less. We look after the equipment, tell you what we find, and leave the delivery contract with whoever you already buy from.
Your delivery contract stays as it is
We check the tank gauge and tell you what's left, not sell you a fill
A service plan never ties you to a dealer
At every cleaning
Plan or no plan, a cleaning follows the same five steps.
We walk to the boiler with you, ask what you've noticed, and check the tank gauge and the room for fuel smell.
We read combustion and flue temperature before we touch anything, so the report shows how it ran.
Nozzle and filter replaced, the heat exchanger and flue passages brushed and vacuumed.
Controls, low-water cutoff, circulators, zone valves, the expansion tank, and your carbon monoxide alarms.
A report the same day: what we did, what we read, and anything that will need attention. No work starts without your yes.
Sample reviews
“The technician showed me the old nozzle and the soot on it, and explained what the combustion numbers meant. I left with a one-page report. It's the first time I've understood my own boiler.”
“We had three quotes for a new boiler. This was the only one that listed the chimney liner on its own line, so there were no surprises on install day.”
“I called on a January evening. They asked about the carbon monoxide alarm before anything else, and a technician came in the morning.”
“They told us to keep the boiler and add two mini-splits first. We'd braced for a hard sell to rip everything out.”
Sample reviews.
Our towns
The shop is on Millbury Street. Technicians start from there each morning, so a town that's on the list is a town we reach. If yours isn't, call and ask.
We don't work east of Interstate 495, or in Connecticut or Rhode Island. If you're past those lines, an oil heat firm on your side will get to you sooner.
ZIP codes: 01602, 01603, 01604, 01605, 01606, 01607, 01608, 01609, 01610, 01501, 01541, 01543, 01562, 01590, 01588, 01516, 01568, 01569, 01571, 01570, 01550
Once a year, before the heating season, is the usual advice for oil-fired equipment. A boiler that has given trouble may deserve a look in midwinter, and the report from your cleaning will say.
No. A plan is a yearly visit and a place in line when you call. Repairs, parts and oil are billed separately. The terms are on the plans page.
No. We service equipment and tank hardware. Your oil dealer stays your oil dealer.
Sometimes. The page on when to switch lays out the signs, the options and what Mass Save asks for. We'll work it out from your last two winters of oil bills.
Call the shop number. From October to April it forwards to the on-call technician, and we quote the after-hours rate before we dispatch.
If it's sounding, leave the house and call 911 first, then call us. We never ask you to stay inside to wait for a technician.
Our work is mostly hot-water boilers and warm-air furnaces. For a steam system, call and describe what you have, and we'll say whether it's one for us.
We quote it by phone before we book it. The visit is the same ten items, and the report is the same.
Contact
Tell us what the boiler is doing. Someone calls you back during business hours to set a time.
Outside these hours, no-heat calls go to our on-call technician from October to April. The after-hours rate is quoted before we dispatch.